How can we help?
Rdteq LLC builds and supports every app on this site. Real people answer every email.
Contact support
- Company
- Rdteq LLC, Wyoming, United States
- Response time
- Within 2 business days
- support@rdteq.com
Please include the app name and version, your device and OS version, and what you expected to happen. We answer in English or Dutch.
Frequently asked questions
How do I delete my account and data?
Inside the app, go to Settings → Account → Delete account. Deletion is immediate and permanent. See Delete your account for exactly what is removed.
How do refunds work?
All purchases and subscriptions are processed by Apple, so refunds are issued by Apple, not by us. Go to reportaproblem.apple.com, sign in with your Apple ID, find the purchase and choose Request a refund. Apple usually decides within 48 hours. We cannot see your payment details or issue refunds ourselves.
How do I cancel a subscription?
On iPhone or iPad: Settings → [your name] → Subscriptions. On Mac: App Store → your name → Account Settings → Manage subscriptions. Cancelling stops the next renewal; you keep access until the end of the paid period.
How do I request a copy of my data, or ask what you hold about me?
Email privacy@rdteq.com from the address linked to your account. We reply within 30 days with a machine-readable export or a confirmation that we hold nothing. Your full rights are described in the Privacy Policy.
Can you recover my end-to-end encrypted messages or reset my encryption keys?
No. With end-to-end encryption the keys exist only on your devices, so we cannot read, recover or reset your content. Keep a backup of your device (or the app’s recovery phrase, where offered) to avoid losing data.
I found a bug. What should I include?
The app name and version (Settings → About), your device model and OS version, what you expected, what happened, and, if possible, steps to reproduce or a screenshot. Never send passwords or recovery phrases.
Report abuse or objectionable content
We do not tolerate harassment, hate, threats, spam, sexual content involving minors, or any other illegal or abusive content. Reports are reviewed and acted on within 24 hours, every day of the year.
In the app
- Block a user from their profile or conversation (… → Block). Blocked users cannot contact you and their content is hidden immediately.
- Report a message, post or user (… → Report). Choose a reason and optionally add details. Where content is end-to-end encrypted, the report includes the reported content from your device so we can review it; nothing else is decrypted.
By email
Email abuse@rdteq.com and include:
- the app name;
- the username, phone number, email or other identifier of the account you are reporting;
- what happened, when, and where in the app;
- screenshots or copies of the content if you have them;
- whether you want us to update you on the outcome.
Outcomes include removing content, warning, suspending or permanently banning the account, and reporting to law enforcement or NCMEC where the law requires. If you are in immediate danger, contact your local emergency services first.
Delete your account
Every RDTEQ app that has accounts lets you delete your account from inside the app, without contacting us:
- Open the app and go to Settings → Account.
- Tap Delete account and confirm. You may be asked to re-authenticate.
- That’s it. Your session ends immediately.
What is removed
- Your account identifier (email address or phone number) and profile.
- Push notification tokens for all your devices.
- Any server-side data tied to your account, including undelivered end-to-end encrypted ciphertext.
- Your contacts’ view of you: you disappear from their contact lists in the app.
Deletion from active systems is immediate; encrypted backups are rotated within 90 days. We keep only what the law requires (for example purchase records for tax purposes, held by Apple), and anonymous aggregate counts. Content you sent to other people that is already on their devices stays on their devices.
If you can no longer access the app, email privacy@rdteq.com from the address linked to your account and we will delete it for you within 30 days.
Security and responsible disclosure
If you believe you have found a security vulnerability in an RDTEQ app, server or this website, please tell us privately before disclosing it publicly. Email security@rdteq.com with a description, steps to reproduce, and the affected version. We acknowledge reports within 2 business days and aim to fix confirmed issues promptly. We will not take legal action against good-faith research that respects users’ privacy and does not degrade the service.
PGP key
Fingerprint: [TODO: publish PGP fingerprint]
-----BEGIN PGP PUBLIC KEY BLOCK----- [TODO: paste the ASCII-armoured public key for security@rdteq.com] -----END PGP PUBLIC KEY BLOCK-----
A machine-readable version of this policy will be published at /.well-known/security.txt (view).